Help & Support

Need help with hotelpepper? We're here to help.

• Explain hotelpepper to me, I just don't get it
• Why?
• How does it work?
• What sites do you search?
• Is it free to use?
• Show me some stats
• Why should I use this site? What benefit does it have to my life?
• What's with the pepper?
• Is this site secure?
• Can I refine my search?
• What currency can I search in?
• What languages can I search in?
• I want to advertise on this site, how do I do that?
• I want to complain about my hotel or booking?
• How do I book?
• Are you biased to a particular hotel or hotel group?
• What browser or computer?
• I have a support question and need some help
• Who put hotelpepper together?

• Explain hotelpepper to me, I just don't get it (To Top of Page)
  Hotelpepper is a hotel search engine. It combines all hotel deals, from all major travel websites into one free, quick and easy search. It compares hotels in your chosen destination, and also room rates for your chosen hotel. It's designed to save you time & money by quickly showing you hotels in the area that you are looking for packed with photos, reviews, ratings, and best of all - all the hotel rates from over 30 of the best hotel sites.
  
  No need to search Expedia, Lastminute, Agoda, Hotels.com. Do it all at the same time from one site.
  
  
  
  
  
  
  
  
• Why? (To Top of Page)
  When booking hotels in the past for summer holidays away, I would waste so much time searching through "hotel deal" websites and got stressed, confused and lost. With so many competing booking websites quoting prices, how can you make sense of all the noise?
  
  I thought there must be a better and easier (and lazier) way to spend my time searching for a hotel that I'd be happy with, that was within my budget, in the right place that I wanted to be and that wasn't rip off- so hotelpepper.com was setup in February 2008 to help other independent travellers.
  
  You can instantly find the best prices from all of the leading hotel booking websites, comparing them side by side, and potentially saving you up to 70% on your hotel bookings.
  
  
  
  
  
  
• How does it work? (To Top of Page)
  Step 1: You enter in your hotel requirements (guests, city, dates) - hit search
  
  Step 2: The website searches and correlates data from over 30 travel sites all at the same time (in about 30 seconds) and presents it to you to look through and decide on something
  
  Step 3: You can then browse through these results (the best hotel rates available online at the time of search) and can sort by hotel popularity, proximity to the city centre, landmark or attraction, and also sort by rates and so on.
  
  The prices are based on rates on sites like Hotels.com, Expedia, Lastminute, OctopusTravel...
  
  When you are happy with a hotel and a rate, you click ("select") on the hotel booking site and we take you to the hotel deal on their site for checkout, reservation and payment.
  
  
  
  
  
  
  
  
• What sites do you search? (To Top of Page)
  
  
  Hotelpepper searches all the most visited travel websites in real-time to show travellers like you the availability and the best hotel deal at the current time, then travellers can click through to the site with the best deal to book the hotel.
  
  
  
  
  
  
• Is it free to use? (To Top of Page)
  Yes of course. This is a hotel search engine so it is completely 100% free and easy to use. Keep your wallet closed on this site ; )
  
  
  
  
  
  
  
  
• Show me some stats (To Top of Page)
  Hotelpepper checks more hotels, more rates and more availability: over 2.5 million hotel deals, over 200,000 hotels in 50,000 destinations, across 200 countries, on over 30 top hotel booking sites. Phew!
  
  It all happens in real-time and brings back the data in one simple, tidy and efficient format that you can digest. It doesn't matter if it's a chain like the Hilton or Intercontinental Group or Holiday Inn or a top travel agent or even a travel site like Booking.com or Hotels.com - it's in there!
  
  Join the 1000s of people each month and find the best hotel deal for you.
  
  
  
  
  
  
  
  
• Why should I use this site? What benefit does it have to my life? (To Top of Page)
  1. It save you time looking at loads of hotel booking sites
  
  2. It saves you money as you can sort the same hotel on the same night, across loads of sites, and compare room rates to find the cheapest and then book it
  
  3. It helps you make a decision by including real and independent and verified user reviews for hotels - and not just the star rating of the hotel but a user-defined "pepper" rating! These reviews are summarised and you see how the hotel ranks against other hotels in the same location based on real paying customers
  
  4. It includes remote or small places not included on all travel sites like Belo Horizonte
  
  5. You can search via the Google map to see where the hotel is and find one that is closer to the football ground you want to go to, the museum you want to check out or the train station for a quick morning getaway.
  
  6. It's 100% free to use! And, you don't even need to register : )
  
  Hotelpepper brings all the information you need directly to you and in one place, so you don't have to go looking for it.
  
  (Unfortunately it won't make you rich and famous but will save you money on your hotel booking so that's not too bad :p)
  
  
  
  
  
  
  
  
  
• What's with the pepper? (To Top of Page)
  It's red, it's hot.. why not?
  
  
  
  
  
  
  
  
• Is this site secure? (To Top of Page)
  We never ask you for any personal or payment details - only your desired location, dates and number of people for your hotel preferences.
  
  When it comes to reserving your room you will be redirected to the industry-standard secure servers of the well-know and trusted hotel supplier.
  
  If you have questions regarding this security, please contact the individual hotel supplier whose hotel deal you have found.
  
  
  
  
  
  
  
  
• Can I refine my search? (To Top of Page)
  Absolutely.
  
  You can refine by location from a specific area in the chosen hotel city; by price; by currency; by star ratings; by hotel brand; by refining words in the hotel name; by hotel features and even by property type. The results that hotelpepper brings you can be further cut down and refined so helping you to make a short-list of hotels much quicker and more efficiently.
  
  
  
  
  
  
• What currency can I search in? (To Top of Page)
  Australian Dollars; Canadian Dollars; Swiss Francs; Danish Kroner; Euros; British Pounds; Hong Kong Dollars; Japanese Yen; Norwegian Kroner; New Zealand Dollars; Swedish Kronas; Singapore Dollars; US Dollars and South African Rand.
  
  If the currency you want to use is not selected after you have conducted a search, just select it from the left side "refine your search" settings.
  
  
  
  
  
  
  
  
  
  
  
• What languages can I search in? (To Top of Page)
  Currently it's possible to search in 6 other languages along with English: Chinese (simplified), Japanese, Portuguese, German, Russian and French.
  
  We are keen to add more languages as we go so please search in one of the above languages for now and check back later to see when we have localised the search for your mother tongue.
  
  
  
  
  
  
  
  
  
• I want to advertise on this site, how do I do that? (To Top of Page)
  Cool!
  
  Please drop us an email and get in touch with what you had in mind : )
  
  
  
  
  
• I want to complain about my hotel or booking? (To Top of Page)
  Sure, that's perfectly understandable and you should if it's below par or less than what you expected.
  
  The best way to do is is either to take it up with the hotel directly or through the hotel provider/supplier that you booked the hotel with. Your booking/reservation voucher should have more information on how to proceed with complaints or changes or complications with the booking.
  
  
  
  
  
• How do I book? (To Top of Page)
  You just need to search through hotelpepper, sort through the room rate or hotel rate that interests you most at your desired destination and click on the site which gives you the most bang for your buck!
  
  
  
  You'll be taken to the corresponding website of that offer and then you can proceed to complete the booking and payment with them.
  
  You've just hopefully saved yourself some time and got a good deal on the room rate by searching all the best sources at the same time. This is something traditional search engines or hotel sites can't help you with.
  
  
  
  
  
• Are you biased to a particular hotel or hotel group? (To Top of Page)
  No, not at all.
  
  Hotelpepper is completely independent and transparent in its search results. It's committed to finding you the best deals for your money and giving you the results that you want to make a better and more informed decision when booking your hotel. Hotelpepper doesn't sell hotels itself and instead displays prices from hotel sites that you would find if you searched all these sites individually yourself. The results are unbiased and the prices are exactly the same with no mark-up on our part.
  
  
  
  
  
• What browser or computer? (To Top of Page)
  Any super cool web standards compliant browser will work to show you all the great hotel deals we can find, including: Chrome, Safari, Firefox and Internet Explorer.
  
  As the site is standards compliant it works on all of those but will look super-better in Chrome, Firefox or Safari as it has some cool CSS3 rounded edges and other wizardry (geek alert)
  
  iPhone and other internet enabled phones (Blackberry, Android) will rock n' roll the site too. We hope to have a native iPhone / mobile site up and running one day but this desktop version works great with safari on the iPhone already. There is now a mobile version of the site that looks great on mobile phones (iPhone, Blackberry, Android included!) - visit the hotelpepper homepage to be automatically redirected or go to the mobile version of the site here. If you ever want to visit this desktop version of the site, just click the "visit desktop" link at the bottom of the mobile site.
  
  Would love to hear your feedback on the mobile version of this site if you have any ; )
  
  
  
  
  
  
  
  
  
  
  
• I have a support question and need some help (To Top of Page)
  Sure thing, get in touch via email and we'll do our best to help you out:
  
  hello@hotelpepper.com
  
  
  
  
  
  
• Who put hotelpepper together? (To Top of Page)
  Hotelpepper has been sown, grown and watered by me, Michael Frankland.

  

  I love hotels, travel, coffee, and the joy and power the Internet gives to people like you and me to find great things out and make connections - like cheap hotel deals. This was almost impossible pre-Internet. The tables of power are turning for the better. Happy hotel hunting and hope you have a great holiday, weekend away or business trip wherever you go. Really hope this site saves you some time and a bunch of money. Let me know if it does : )
  
  Michael also runs latteperday.com (giving small businesses a online business presence and not just a website) and yuzoolmail (powerful email marketing for small businesses). Currently based out of Osaka, Japan
  
  Feel free to get in touch, would love to hear your story!
  
  Michael
  
  @hotelpepper
  hello@hotelpepper.com